The Towing Playbook Complete Business System
WHAT YOU GET:
The System — 16 ModulesThe complete operational framework for a towing company. Business foundation, equipment and fleet, pricing and revenue, dispatch and operations, driver training, customer service, impound yard operations, legal and compliance, financial management, marketing, people management and HR, exit strategy, bootstrap startup, operator mental health, and business continuity and disaster recovery.
The Operations Manual — 34 SectionsThe rulebook that runs the operation when you are not in the room. Every procedure, every policy, every standard — ready to put in the hands of every person on the team.
Driver Training Program — Version 1The complete 30-day onboarding framework for new drivers. Week 1 classroom, Week 2 supervised field, Week 3 monitored independent, Week 4 certification. Includes a 39-item field competency checklist and signed certification document.
Driver Training Program — Version 2, Advanced Technical MasteryTen technical modules for experienced operators — load securement science, weight transfer mechanics, rigging principles, recovery forces, vehicle construction, traffic management, risk assessment, advanced customer service, documentation as legal protection, and equipment limitations.
Driver Written Knowledge TestThe formal certification exam. 80 points, five sections, multiple choice and short answer. Minimum passing score 80%. Completed test goes in the personnel file.
Dispatcher Training Program — Version 1The complete 30-day professional training framework. Call intake, equipment matching, drivetrain identification, EV dispatch guide, motor club procedures, difficult customers, scenario training, and emotional management.
Dispatcher Training Program — Version 2, Advanced Operations MasteryTen advanced modules — fleet utilization strategy, multi-call surge management, KPI management, driver performance from the dispatch seat, commercial and insurance protocols, dispatch leadership, crisis dispatch, revenue awareness, legal protection through documentation, and emotional mastery.
Dispatcher Written Knowledge Test80 points, five sections, multiple choice and short answer. Minimum passing score 80%.
Management Track — Version 1Seven tracks, 26 modules. Driver management, dispatch management, office management, operations management, leadership, time management, and crisis leadership.
Management Track — Version 2, Advanced Leadership MasteryThree advanced tracks — Advanced Human Resources covering employment law, workplace investigations, compensation strategy, and succession planning. Advanced Operations Management covering financial analysis, insurance management, vendor relationships, and technology. Growth Management and Brand Strategy covering scaling decisions, Google reputation management, and commercial account brand development.
The Forms Library — 16 Fillable PDFsEvery operational form a towing company needs. Tow Authorization, Vehicle Condition Report, Customer Invoice, Pre-Trip Inspection, Incident Report, Driver and General Employment Agreements, Subcontractor Agreement, Storage Release Authorization, Private Property Seizure Authorization, Weekly KPI Tracker, Call Intake Sheet, Employee Performance Correction Notice, Driver Onboarding Checklist, Axle Weight Calculator Card, and the complete Form 15 Schedules with five job descriptions.
The Driver's Truck BinderThe complete professional driver package designed to live in the truck. Quick Reference Card, Pre-Trip Circle Check, and five of the most critical operational forms — assembled, printed, and handed to every driver on Day 1.
18 Standard Operating ProceduresStandalone reference documents for posting, training, and daily use. Six Dispatch SOPs, six Driver Field SOPs, three Customer Service SOPs, and three Impound SOPs.
Who this is for:The operator starting from zero who does not want to learn everything the hard way. The operator who has been running two or three years and knows the operation could be more professional and more scalable. The manager who inherited a team without a framework and needs one now.
One honest thing:
The mistakes in this system cost more than $100,000 to learn. The Complete Business System is $997. If it saves you one bad hire, one preventable breakdown, or one wrongful dismissal claim — it pays for itself.
You are not buying a document. You are buying the operational knowledge that took 17 years to build — organized, documented, and ready to use on Monday morning.
